Q. Why do your prices exclude VAT?
A. We are primarily a trade supplier so all prices exclude vat. We do however sell direct to the public and vat will be automatically added to the shopping cart.

Q. Do you offer credit accounts?
A. No, to keep costs to a minimum, payment is due at time of ordering via debit or credit card.

Q. Do you offer Discounts?
A. Yes, we are able to offer discounts when ordering 100 or more of the same frame. Please e-mail us your requirements for a quote.

Q. What size do I need to order?
A. The frame sizes are the glass or tile size, this does not include the size of the wooden frame around the glass.

Q. How do I mount an item in a box frame?
A. There are flexi tabs at the back of the frame to remove the back panel, the object can then be fastened to the backboard via glue, silicone or by wire. The board is then refitted and tabs hold it in place.

Q. How do I fit the tile to a tile frame?
A. The tile is glued into the frame using a strong glue or silicone.

Q. How quickly can I get my order?
A. Frames are manufactured to order and dispatched within 2 weeks of receiving order.

Q. What are the shipping costs?
A. An £8 shipping charge is applied to all UK orders.

Q. Do you ship to Europe?
A. Yes, we ship to many European destinations, please see our European Shipping page for prices..

Q. Is my item safe to be sent in the post?
A. Yes all items are well packaged for safe delivery. It is very rare for an item to be lost or damaged in transit but should this happen, we will offer a replacement or a refund of the amount paid.